Terms of Use

Last updated: 8 November 2026

These terms are an agreement between you and Vertex Vault LLP, a limited liability partnership registered in Singapore ("we", "us"), about your use of the AloudMe app and its services ("AloudMe"). By using AloudMe you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the app.

1. Who can use AloudMe

You must be at least 13 years old, or the minimum age in your country if it is higher. If you are under 18, or under the age of majority where you live, a parent or guardian must agree to these terms for you. If children listen to AloudMe on your device, you are responsible for what they use it for. You may not use AloudMe if the law forbids it, including if you are subject to trade sanctions.

2. Your account

We create an account for you when you first open the app, and you can sign in to keep it if you change devices. Keep your sign-in methods secure, and tell us if you think someone else has used your account. You are responsible for what happens under your account.

3. Your content

You own what you add. Books, documents, articles, notes and anything else you add ("your content") remain yours. We don't claim any ownership of them.

You must have the right to use it. By adding content you promise that you own it or have permission to use it in AloudMe in the way you do, and that doing so doesn't break the law or anyone else's rights. AloudMe is a personal reading tool: it does not give you any rights to other people's works.

Licence to us, only to run the features you ask for. Your content stays on your device. When you use an AI feature, you give us and our service providers a limited licence to process the text you send only to give you the result, for example a translation or audio, and only for as long as that takes. We don't keep it, we don't publish it, and neither we nor our providers use it to train AI models.

Personal use. Audio and translations AloudMe makes from your content are for your own personal use. Don't publish, sell or distribute them unless you have the rights to do so, and never for content owned by someone else.

Copy-protected books. AloudMe does not remove copy protection (DRM), and you must only add content you obtained lawfully, never content from which copy protection or a paywall was removed.

4. AI features

AloudMe uses artificial intelligence to read text aloud in synthetic voices and, where the app offers them, to translate text, to answer questions about your text and for other features we may add. AI translations are marked as AI in the app. Please keep in mind:

• AI can be wrong. Translations may be inaccurate or incomplete, voices may mispronounce words, and AI output can occasionally be unexpected or offensive. Always check the original text for anything important.
• Not professional advice. Translations and other AI output are not certified translations and not legal, medical, financial or other professional advice. Don't rely on them alone for contracts, medical instructions, legal documents or safety information; ask a qualified person.
• Stay safe. Don't let AloudMe distract you while driving or doing anything that needs your full attention.
• Voices are synthetic. The voices in AloudMe are computer generated. Don't present audio from AloudMe as a real person's voice, and don't use it to deceive anyone.
• Providers. Some AI features are provided with the help of specialist AI companies. Which providers we use may change.
• Tell us about bad output. If a translation, voice or answer is wrong, offensive or harmful, email us so we can improve it.

5. Acceptable use

When you use AloudMe you agree not to:

• break the law or infringe anyone's copyright, privacy or other rights;
• use AloudMe to create content that harasses, threatens, defames or impersonates someone, or to create deceptive audio of real people;
• send text designed to manipulate, attack or misuse our AI features or providers, or to get around their safety rules;
• copy, modify, reverse engineer, decompile or try to extract the source code of AloudMe, except as the law allows;
• use bots, scripts or automated means to access our services, resell them, or use them or their output to build a competing service or train an AI model;
• get around credits, limits, payments or security, interfere with our servers, or access another person's account;
• use AloudMe in a way that could harm us, our providers or other users.

Rules that come with the voices

Some of the natural voices that run on your device are licensed to us under the BigScience OpenRAIL-M licence, which allows them to be used only within certain limits and requires us to pass those limits on to you. The voices it covers, and the full licence, are listed in the app under Settings › About › Open-source licences › Voices. As a condition of using AloudMe's voices, you agree not to use them, or audio made with them:

• (a) In any way that violates any applicable national, federal, state, local or international law or regulation;
• (b) For the purpose of exploiting, harming or attempting to exploit or harm minors in any way;
• (c) To generate or disseminate verifiably false information and/or content with the purpose of harming others;
• (d) To generate or disseminate personal identifiable information that can be used to harm an individual;
• (e) To generate or disseminate information and/or content (e.g. images, code, posts, articles), and place the information and/or content in any context (e.g. bot generating tweets) without expressly and intelligibly disclaiming that the information and/or content is machine generated;
• (f) To defame, disparage or otherwise harass others;
• (g) To impersonate or attempt to impersonate (e.g. deepfakes) others without their consent;
• (h) For fully automated decision making that adversely impacts an individual's legal rights or otherwise creates or modifies a binding, enforceable obligation;
• (i) For any use intended to or which has the effect of discriminating against or harming individuals or groups based on online or offline social behavior or known or predicted personal or personality characteristics;
• (j) To exploit any of the vulnerabilities of a specific group of persons based on their age, social, physical or mental characteristics, in order to materially distort the behavior of a person pertaining to that group in a manner that causes or is likely to cause that person or another person physical or psychological harm;
• (k) For any use intended to or which has the effect of discriminating against individuals or groups based on legally protected characteristics or categories;
• (l) To provide medical advice and medical results interpretation;
• (m) To generate or disseminate information for the purpose to be used for administration of justice, law enforcement, immigration or asylum processes, such as predicting an individual will commit fraud/crime commitment (e.g. by text profiling, drawing causal relationships between assertions made in documents, indiscriminate and arbitrarily-targeted use).

Say it is machine-generated. If you share audio made with AloudMe, where you are allowed to (see section 3), say clearly that it is machine-generated.

We may limit, suspend or end your access if you break these rules, and we may refuse requests that we reasonably believe break them.

6. Plans, subscriptions and credits

Free. You can read and listen in the original language for free, with the voices on your device.

Premium. Where the app offers it, Premium adds translation, premium voices and other AI features. It is sold as an auto-renewing subscription (weekly, monthly or yearly) through the app store you downloaded AloudMe from. Prices are shown in the app before you buy, including any free trial and the price after it.

• Auto-renewal. Your subscription renews automatically at the end of each period at the price shown, unless you cancel at least 24 hours before the period ends. Payment is charged to your app store account.
• Cancelling. You can cancel at any time in your app store account settings. You keep Premium until the end of the period you paid for. Deleting the app or your AloudMe account does not cancel your subscription.
• Refunds. Purchases are processed by the app store, and refunds are handled by it under its rules. Nothing here limits refund rights you have under the law.
• Price changes. We will tell you about a price change before it applies, and the store will ask for your consent where required. If you don't agree, you can cancel before the new price applies.

Credits. Translation, premium voices and other AI features use credits, depending on how much text they process; reading and the voices on your device never do. Premium includes an allowance of credits each month (each week on a weekly plan). The app shows how many you have left. The allowance renews with each period, unused allowance does not carry over, and it ends when your subscription ends. Extra credits you buy separately, where the app sells them, don't expire and are used after your allowance. Credits have no cash value, can't be transferred or exchanged for money, and can only be used in AloudMe.

Fair use. To keep the service working for everyone, we may set reasonable limits on how much you can use AI features in a short time, and may pause AI features briefly if our total daily capacity is reached. Reading and on-device voices keep working.

EU and UK customers. Purchases in an app store are made from that store, and your right to cancel or get a refund for them is handled by that store under its terms and the law of your country.

7. Changes to AloudMe

We are constantly improving AloudMe, so features, voices, languages and providers may change; swapping a voice or provider for a comparable one is not a breach of these terms. If a change would remove a main feature of a plan you have paid for, we will tell you in advance and you can cancel. We may stop offering AloudMe; if we do, we will give you reasonable notice and keep the reading features on your device working where we can.

Previews. Features marked as a preview or beta may be incomplete or change or end without notice, and are provided without any promise that they will work.

8. Our app and your licence to use it

AloudMe, including its software, design, voices we provide, text and logos, belongs to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your personal, non-commercial use, under these terms and the rules of the app store you downloaded it from. Some parts of AloudMe are open-source software or openly licensed voices, used under their own licences; those licences apply to those parts, and nothing in these terms limits your rights under them. They are listed, with their full texts, in the app under Settings › About › Open-source licences.

If you send us ideas or feedback, we may use them without any obligation to you.

9. Copyright complaints

We respect copyright. Content you add stays on your device and is not visible to us or to other users, but if you believe AloudMe is being used to infringe your copyright, email support@aloudme.com with: your contact details; the work you believe is infringed; what you believe infringes it and where; a statement that you believe in good faith the use is not authorised; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorised to act for the owner. We end the accounts of repeat infringers in appropriate cases.

10. Third-party services

AloudMe works with services from other companies, such as your app store, cloud storage and the websites you add articles from. Those services have their own terms and privacy policies, and we are not responsible for them or for content on other websites. When you use AloudMe you must also follow the terms of other services you use with it, such as your mobile data plan.

11. Ending these terms

You can stop using AloudMe at any time and delete your account in Settings › Your data. We may suspend or end your access if you seriously or repeatedly break these terms, if the law requires it, or to protect AloudMe, our users or others; where reasonable we will tell you first and explain why. Sections that by their nature should continue after these terms end (such as 3, 5, 8, 12 to 15 and 17) continue.

12. Disclaimers

We work hard to make AloudMe reliable, but it is provided "as is" and "as available". To the fullest extent the law allows, we make no promises that AloudMe will be uninterrupted, error-free or always available, that AI output will be accurate, or that it will meet your particular needs, and we exclude implied warranties such as merchantability, fitness for a particular purpose and non-infringement.

Consumers keep their legal rights. If you are a consumer, you have rights under the law of your country that these terms can't take away, for example the right to digital content that is as described and of satisfactory quality in the EU and UK. Nothing in these terms limits those rights.

13. Limitation of liability

To the fullest extent the law allows:

• we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill, arising from AloudMe;
• our total liability to you for all claims about AloudMe is limited to the greater of the amount you paid us for AloudMe in the 12 months before the claim and USD 50.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that can't be limited by law. If you are a consumer in the EU or UK, we are responsible for foreseeable loss and damage caused by our breach of these terms or our failure to use reasonable care and skill, and the limits above do not apply to that responsibility where the law does not allow them to.

14. Indemnity

If you use AloudMe for a business, you agree to compensate us for reasonable claims, losses and costs (including reasonable legal fees) that arise from content you added without the right to use it or from your breaking these terms. This section does not apply to consumers.

15. Disputes and governing law

Talk to us first. Most problems can be solved quickly: email support@aloudme.com and give us 30 days to try to resolve it.

Governing law and courts. These terms are governed by the laws of Singapore, and disputes will be decided by the courts of Singapore, including its Small Claims Tribunals. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.

16. App Store terms

If you downloaded AloudMe from Apple's App Store:

• These terms are between you and us, not Apple. Apple is not responsible for AloudMe or its content.
• Your licence to use AloudMe is limited to Apple-branded devices you own or control, as allowed by the App Store's Usage Rules.
• Apple has no obligation to provide maintenance or support for AloudMe.
• If AloudMe fails to meet a warranty that applies to it, you may tell Apple, and Apple will refund the purchase price, if any. To the extent the law allows, Apple has no other warranty obligation for AloudMe, and any other claims, losses or costs from a failure to meet a warranty are our responsibility under these terms.
• We, not Apple, are responsible for handling any claims about AloudMe, including product liability claims, claims that AloudMe fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
• If someone claims that AloudMe or your use of it infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling and resolving that claim.
• You confirm that you are not in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and are not on any US Government list of prohibited or restricted parties.
• Our contact details for questions or complaints are at the end of these terms.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you downloaded AloudMe from another app store, that store's terms also apply, and that store is not responsible for AloudMe.

17. General

• Changes to these terms. We may update these terms. If a change matters, we will tell you in the app at least 30 days before it applies, unless it is needed sooner for legal or security reasons. If you keep using AloudMe after that, the new terms apply; if you don't agree, you can stop using AloudMe and delete your account.
• Entire agreement. These terms and our Privacy Policy are the whole agreement between you and us about AloudMe.
• Severability. If part of these terms is found unenforceable, the rest stays in effect.
• No waiver. If we don't enforce part of these terms straight away, we can still do so later.
• Transfer. We may transfer these terms to a company that takes over AloudMe; your rights under the law won't be reduced. You may not transfer your rights under these terms.
• Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control.
• Language. If these terms are translated, the English version applies to the extent the law allows.

18. Contact

Vertex Vault LLP, Singapore. Email: support@aloudme.com.