Delete your AloudMe account

Last updated: 8 November 2026

This page is for AloudMe, the book reader app made by Vertex Vault LLP. It explains how to delete your AloudMe account and the data that goes with it, with the app or without it.

Delete it in the app

Open AloudMe and go to Settings › Your data. Tap Delete account and all data, then Delete everything.

This deletes your account straight away, whether or not you signed in, and everything AloudMe keeps on your device. The app then starts a new guest account with a new random identifier, so you can keep using it.

Deleting the app alone does not delete your account. To remove both, delete your account in the app first, then delete the app.

Ask us to delete it

If you no longer have the app, email support@aloudme.com from the email address you signed in with, and use the subject "Delete my AloudMe account". We will delete your account and the data listed below within 30 days, and reply to tell you when it is done. If we can't find an account for that address, we will tell you.

If you never signed in, your account is a guest account. It holds only a random identifier, with no name and no email, so we can't find it from your email address. If you still have the app, the quickest way is to delete it in the app. You can also send us the identifier: in Settings › Your data › Export my data, it is the "uid" value under "account", near the top of the file.

What is deleted

• Your account identifier, and your email address if you signed in.
• Where the app offers paid plans or AI features: the records of your AI requests on our server, and your account with our subscription management service.
• When you delete in the app: everything AloudMe keeps on your device, including your library, highlights, notes, bookmarks, reading history and cached audio.

What is kept, and for how long

• Server logs: up to 30 days. They hold technical details such as the time of a request, your account identifier and your IP address, and never your books.
• Support emails: up to 2 years after the conversation ends.
• Purchases, where the app sells paid plans: your app store keeps its own record of what you bought. A subscription keeps running until you cancel it in your app store, because deleting your account does not cancel it. A subscription's credit count (a coded subscription identifier and a number, nothing else) is kept until the end of that week or month. Records the law requires us to keep for tax or accounting are kept for as long as it requires.

Your books

Your books never leave your device. They are not on our servers, so there is nothing of them for us to delete. Deleting the app removes them from your device. Copies in your own device backups, and files you keep in the AloudMe folder in iCloud Drive, stay under your control.

Questions

Email support@aloudme.com. Our Privacy Policy has the full details.

Vertex Vault LLP, Singapore.